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hardcharger
EVDO User
Joined: 04 Jun 2008
Posts: 30
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 Posted: Tue Jul 15, 2008 9:12 am Post subject: |
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I just spoke with retention yesterday as well. While I didn't necessarily want to cancel, I did not want to be on the hook for $150 if they cancel me due to overages. I also wanted assurances that I would not be charged overage fees in the future. If there were, I wanted the option to cancel before incurring charges. This is the response I received:
| Quote: | If anytime Sprint Nextel Chooses to opt out service with you do to the usage on your card, You will not have to pay an early term fee. If at anytime they start to charge for going over on the usage you will not be charged that month, you may then choose to leave if you so desire. Any and all other conditions to the terms still apply.
Thank you
Mathew S
Acct Manager
Sprint Nextel
Rio Rancho NM |
Do you guys think that'll hold up if I ever have to go to arbitration? |
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eggke
EVDO Newbie
Joined: 06 Jul 2008
Posts: 6
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| Posted: Sun Jul 20, 2008 10:55 pm Post subject: |
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| a week past and no respond, look like i have to send another e-mail to them |
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waynefoutz
EVDO Junkie
Joined: 31 Mar 2008
Posts: 219
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| Posted: Mon Jul 21, 2008 9:29 am Post subject: |
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| eggke wrote: | i'm still waiting for the result
this is what i got
Thank you for contacting Sprint.
The account will be charged for the early termination fee of $150.00 as
the services are scheduled to be canceled from August 01, 2008. So I
have forwarded this concern to the appropriated department and to better
resolve this conern you will be contacted with in 3 business days.
Thank you again for contacting Sprint. We appreciate your business.
Sincerely,
Nylan N.
Sprint
i send them the e-mail at 10 Jul
so should get at e-mail in this week |
Personally I would have waited until August. No one is going to get tossed until the end of September. You could have used it as much as you wanted until then and just quietly canceled. |
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ebiz
EVDO Junkie
Joined: 25 Oct 2006
Posts: 371
Location: Reno, NV
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| Posted: Mon Jul 21, 2008 5:24 pm Post subject: |
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| eggke wrote: | | a week past and no respond, look like i have to send another e-mail to them |
Did you tell them to either remove the ETF or provide instruction for initiating an initiate an arbitration suit?
PM me the message you sent CS last week, if you wish.
_________________
Vista64 & EX720 |
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eggke
EVDO Newbie
Joined: 06 Jul 2008
Posts: 6
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| Posted: Mon Jul 28, 2008 1:11 pm Post subject: |
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Finally.....after about a month
Thank you for e-mailing Sprint. I am happy to assist you with the Early
Termination Fee (ETF) for your connection card.
Your Connection Card line 7184197163 is already scheduled to be canceled
as on August 01, 2008. Since you are canceling this line because of 5GB
Cap of Sprint, you will not be charged any ETF for this line.
I assure you that you are not charged any ETF for the connection card.
Thank you again for contacting Sprint. We appreciate your business.
Have a great day!
Sincerely,
Boz R.
Sprint
now, let see how will my bill look like at Aug |
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jfulmer
EVDO Junkie
Joined: 30 Jun 2007
Posts: 155
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