My chat with Haji

fernizzle · EVDO User Joined: 11 Mar 2008 Posts: 56

4:30:11 PM System Connected to sprint-ap1.cnxchat.com
4:30:11 PM System Session ID: 2352612
4:30:11 PM System Please hold and the next available agent will be with you shortly.
4:30:52 PM System Gerry has joined this session!
4:30:52 PM System Connected with Gerry
4:30:52 PM Gerry Thank you for contacting Sprint. My name is Gerry. How may I assist you today?
4:31:07 PM tyler i have a question about my plan
4:31:18 PM Gerry I would be happy to research that information for you.
4:31:22 PM Gerry For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
4:31:36 PM tyler i could answer the qurestion
4:32:11 PM tyler i dont think i set up a PIN
4:32:17 PM Gerry For account verification, may I please have the Pass code on the account?
4:32:33 PM tyler i have not set up a pass code
4:33:02 PM Gerry There is a pass code on the account. I would be able to answer any general question regarding the plan.
4:33:32 PM tyler oh well i dont have my code at the momeny
4:33:42 PM tyler when does the 5 gigabyte limit go into effect?
4:34:22 PM Gerry It became effective 6/15/08.
4:34:31 PM tyler does this apply to all accounts?
4:34:42 PM Gerry Yes
4:35:13 PM tyler my sprint says that ive used 10gigabytes...will i face overage charges?
4:35:42 PM Gerry That is possible.
4:35:52 PM tyler will i or will i not?
4:36:03 PM tyler maybe is not acceptable
4:36:17 PM tyler i signed up for unlimited internet service
4:36:47 PM Gerry I am working to retrieve information on the limits. it will take me a few moments.
4:36:56 PM tyler okay
4:38:17 PM Gerry I apologize the update to the 5 gigabyte limit will not be in effect until 7/13/08.
4:38:35 PM tyler so i can download all i want until then?
4:38:57 PM Gerry That is correct.
4:39:07 PM tyler how much are overage charges?
4:39:42 PM Gerry Following that date the following information will apply: Sprint reserves the right to limit throughput speeds or amount of data transferred and to deny, terminate, modify, or suspend service if usage exceeds 5GB month in total or 300MB month while off-network roaming.
4:40:24 PM tyler will ther be overage charges?
4:40:42 PM Gerry I do not currently have information on what the overage charges will be.
4:41:02 PM Gerry It is possible updated information will be provided the closer we get to 7/13/08.
4:41:25 PM tyler i signed up for unlimited evdo service why am i going to be capped?
4:42:02 PM Gerry Sprint believes that all of our customers should get the best service possible from their broadband. That means speedy downloads for all users, not just a few. When someone is downloading a particularly large amount of information over a long period of time, repeatedly, it can slow down speeds for other users who might just be checking their e-mail or browsing online. So to make sure Sprint service is fair for everybody, Sprint is encouraging the right kind of use on the network.
4:42:32 PM tyler why dont you make the cap limit higher?
4:42:53 PM tyler 5 gigabytes isnt even enough for casual serfing
4:43:23 PM tyler a 10gb cap would be fair
4:43:34 PM Gerry You may wish to choose the Contact Us link on the opening page of Sprint.com and complete the Feedback form to obtain more information.
4:43:45 PM tyler its not fair to cripple others because some people abuse the service
4:43:54 PM tyler fair for all users my ass
4:44:14 PM tyler i pay $60 a month and now im getting shafted
4:44:17 PM Gerry Do you have any additional questions?
4:44:25 PM tyler yes
4:44:39 PM tyler why was it that up until today no service representative would give me a straight answer
4:44:52 PM tyler several have told me that there is no cap and that i would not have to worry about a limit
4:44:58 PM tyler i have the transcripts
4:45:32 PM Gerry I apologize for my prior equals. I am only supplying the information sent to us as of 6/7/08.
4:45:46 PM tyler equals
4:45:59 PM tyler thank you for your help
4:46:06 PM Gerry You are welcome.
4:46:08 PM tyler one last question
4:46:10 PM Gerry Thank you for using Sprint Web Chat. Have a great day.
4:46:39 PM tyler never mind
4:46:41 PM tyler thank you
4:46:44 PM System The session has ended!