3G Store Goes above the rest with Unmatched Customer Support

hunter923 · EVDO Newbie Joined: 03 Sep 2008 Posts: 1

:D I had called the 3G store and spoke to Victor about a product I had already purchased. The product was a Linksys WRT54G3G-ST. I purchased this product online. The product support was in INDIA and I could not get anyone who was knowledgeable about the product I had purchased. After being on hold for 35min and speaking to two support people I was disconnected when they could not answer my questions on compatibility issues. They told me prior to me purchasing a Sprint air card that is would work. Come to find out Siara cards will not and only a few Novatel cards will work.

I called the 3G store which I had come across online. I spoke with Victor who explained why I was having issues with the router I had purchased and what my best course of action would be.

Victor never told me to send my item back and buy from him. I was treated as if I purchased the router from his company. I did in-fact send the router back and took Victors advice on my application and purchased the CradlePoint MBR-1000. I also purchased the USB device for another desktop in my home.

I had the shipment Fed-Exed and was here the next day.

I spent some time trying to figure out how to get into the router and decided to call 3G support. I spoke with Victor again who helped me set up 2 desk tops and a laptop. Never did he get frustrated as I was nor did he say sorry its 5:00PM and were closing. Victor continued to help me till we finished and that was 5;45PM. He even made sure he had my phone number in case we got disconnected. There is not a price you can put on support like the 3G store has.

I'm sure you have felt help[less after hours or on the phone with someone in another country and you can not get a US based support staff. Well I know 99% of these items are not made in the USA but if we can no longer buy AMERICAN at least we can use the USA customer support offered by the 3G Store. I would have paid double what my item cost for the support I received. So when you shop online don't just look at price there is US customer support, the price is not everything at 5:01PM.

Jayson · Posted: Wed Sep 03, 2008 9:16 pm Post subject:

3gstore is one of the best I have found.....I have refered many friends to them and all ahve been satisfied...Doesn't it feel good to have finally found someone who cares about supporting the products they sell....once again guys keep up the good work ...and we will keep refering you to friends and family!!!