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Cradlepoint CTR 350

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Bob KD4AO
EVDO Newbie


Joined: 06 Nov 2007
Posts: 8
Location: SW Florida

PostPosted: Wed Jul 30, 2008 5:32 am    Post subject: Reply with quote

Went back to version 2.1 and all seems to be working this morning.
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Licklog
EVDO Fledgling


Joined: 18 Jan 2007
Posts: 17

PostPosted: Wed Jul 30, 2008 3:42 pm    Post subject: Reply with quote

I contacted 3Gstore early on in this problem (since I bourght the router from them). They have forwarded my info and the link to this forum to Cradlepoint for troubleshooting and hopefully a fix in the next firmware upgrade.
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krack[|]
EVDO Fledgling


Joined: 30 Jul 2008
Posts: 24

PostPosted: Wed Jul 30, 2008 5:26 pm    Post subject: Reply with quote

It sounds like you broke the Wipipe! I wonder if this is related to the series of tubes...
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CurtG
EVDO Newbie


Joined: 01 Feb 2008
Posts: 7

PostPosted: Thu Jul 31, 2008 4:56 am    Post subject: Reply with quote

OK, 2 days in a row with no issues in the morning. I'll have to wait a week or so to say the factory reset was the fix, I had the latest firmware in place for a week -10 days before it started acting up.
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Licklog
EVDO Fledgling


Joined: 18 Jan 2007
Posts: 17

PostPosted: Mon Aug 04, 2008 5:16 am    Post subject: Reply with quote

Update

I reverted back to the 2.2.0 firmware and it seemed to help for a day. Then I am back to the same problem. If the router is not used for a few hours it seems to shut down but this time the Power light and the WLan light stay on while the USB goes dark. Only way to restart it is to unplug and replug. Very annoying and time consuming since I have it located at a remote location in the house.
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ae4ac
EVDO Newbie


Joined: 31 Jul 2007
Posts: 6

PostPosted: Mon Aug 04, 2008 10:17 am    Post subject: Reply with quote

I also did a factory reset which seemed to help but only briefly. I reverted to firmware 2.2.0 but that doesnt seem to help. I guess I will try version 2.1.0 next. My symptoms seem to be identical to those listed above. USB light goes dark and others stay on when the router shuts down. Will check again when I get home after work. But I dont expect anything to be different. Thankfully my router is easily accessed. Anybody heard from 3G Store or Cradlepoint regarding the situation?
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herlien
EVDO User


Joined: 23 Oct 2007
Posts: 41
Location: Monterey County CA

PostPosted: Mon Aug 04, 2008 2:22 pm    Post subject: Reply with quote

Yup, I also tried the factory reset. No help. Since there are reports that 2.2.0 doesn't help, I guess I'll try 2.1.0 next.

Anybody from Cradlepoint reading this thread? Any comments? How about 3GStore?
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CurtG
EVDO Newbie


Joined: 01 Feb 2008
Posts: 7

PostPosted: Mon Aug 11, 2008 5:49 am    Post subject: Reply with quote

I posted before about a factory reset seeming to fix the lock up issue, but now for the past 3 days it is doing the same thing again. The reset seems to fix for a short time, but is not a permanant fix.
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Licklog
EVDO Fledgling


Joined: 18 Jan 2007
Posts: 17

PostPosted: Mon Aug 11, 2008 7:12 am    Post subject: Reply with quote

The only way I have found to keep the connection from "locking up" or going dormant is to keep one PC on the network "awake". Even though nothing is being transmitted the connection remains active.

I did notice another thread on the forum that seems to indicate a related problem,

http://www.evdoforums.com/thread10125.html
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Bob KD4AO
EVDO Newbie


Joined: 06 Nov 2007
Posts: 8
Location: SW Florida

PostPosted: Mon Aug 11, 2008 8:16 am    Post subject: Reply with quote

Version 2.1.0 continues to work perfectly since I went back to it on July 30.
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herlien
EVDO User


Joined: 23 Oct 2007
Posts: 41
Location: Monterey County CA

PostPosted: Mon Aug 11, 2008 10:48 am    Post subject: Reply with quote

Again, can we please get someone from Cradlepoint or 3gstore to chime in on this? Is Cradlepoint even aware of the problem and working on it?

For myself, factory reset didn't appear to work at first -- had the problem the next morning. But it's been fine, running on 2.2.1, since then. Still, the messages above make me wonder if it's stable enough to continue running it.
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Hardware
EVDO Heavy User


Joined: 07 Dec 2007
Posts: 141

PostPosted: Mon Aug 11, 2008 11:02 am    Post subject: Reply with quote

Though I'm sure they read this forum, this isn't a CradlePoint support forum, have you tried calling them or e-mailing them. I've had to talk to them a couple of times on various problems and usually they want to know the modem you're using, the firmware version, and they want to get a copy of your log.

Anyone emailed them?
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sbonar
EVDO User


Joined: 13 Nov 2007
Posts: 85

PostPosted: Mon Aug 11, 2008 2:47 pm    Post subject: Reply with quote

Those of you that are seeing this issue - do you have Traffic Shaping turned on?
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Licklog
EVDO Fledgling


Joined: 18 Jan 2007
Posts: 17

PostPosted: Mon Aug 11, 2008 4:38 pm    Post subject: Reply with quote

sbonar wrote:
Those of you that are seeing this issue - do you have Traffic Shaping turned on?



Traffic Shaping is NOT enabled.
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reobee
EVDO Newbie


Joined: 30 Aug 2008
Posts: 6

PostPosted: Sat Aug 30, 2008 4:44 pm    Post subject: Reply with quote

It is now 15 days since the last post to this Thread- Does moving back to 2.1.0 fix the problem? Several mention moving back to 2.1.0 and waiting to see if the problem was solved- I think one person mentioned that for 2 weeks that problem didn't reoccur

What is the concensus?
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